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Wednesday, December 2, 2009

Taking A Good Look At Auburn Honda Dealers And How Well They're Doing

By John Harvey

It's easy to appreciate Auburn Honda area dealers and all that they accomplish when one looks at their strong sales and also considers just how much Honda has done to improve itself over the decades, even to the point of profiting in this tough economic downturn. Certainly, carmakers have been taking hard hits this year but Honda has managed to come through nicely, helped by Honda in the Auburn area.

As an example, consider that the well-known "Cash for Clunkers" program -- which just wrapped up a few months ago -- was mainly designed to benefit domestic American auto manufacturers. And even though Honda was not the intended target (though a number of its products are built right here), the company was still able to put its popular Civic in the top three of cars sold through the program.

Much of this success -- Honda also had another model within the top 10 -- can be credited to the fact that Honda has concentrated on delivering fine products that are backed up by an equally fine dealer network. Some of the best of them (the dealers) happen to be located in the Northern California area, and in particular in the Auburn area. A dealer there really seems to demonstrate commitment at all times.

Ever since the company introduced its Civic over 35 years ago, Honda has worked extremely hard to improve itself each year of its existence in this country. Not only has the car gotten better every year but so has the company and its dealer network. For example, the Honda Accord is number one or number two in sales every year for well over two decades now, part of which is due to the dealers themselves.

No vehicle by itself, no matter how outstanding it is built (and the Accord is particularly outstanding and has also built right here in this country) can do the job by itself. It has to be backed up by outstanding dealer sales and service networks. Fortunately, Honda has one of the best networks in the business and the dealership in Auburn and the surrounding area is one of the best itself.

Consider that Honda wins coveted awards every year from organizations that rate products and services for quality, customer service and also customer satisfaction. Honda has set down strict guidelines for service and satisfaction and every dealer in the network -- especially dealers in the Auburn area -- works mightily to reach and then exceed every single goal.

Perhaps this is looked at by the dealers as taking care of -- and growing -- a Honda family. For sure, whatever it is they're doing, from sales to service to satisfying the customer at every turn, is doing the trick. This is so even in the worst economic downturn in this country since the Great Depression. While other carmakers have faltered or even failed, Honda has survived and even thrived.

Much of the success of the dealership network -- and in particular an Auburn Honda dealership -- and the company itself is due to the efforts of the company and the dealership to create an environment where the cars they build continue to attract new customers while the customer service they engage in keep these people coming back and eager to be a continuing part of the Honda family. - 21396

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